Data Protection Policy

Effective Date: 29 November 2024

1. Introduction

1.1 At SingCapital, we are committed to safeguarding your privacy and ensuring your personal data is handled securely and transparently. This Privacy Policy outlines how we collect, use, disclose and protect your personal data in accordance with the Personal Data Protection Act 2012 (PDPA) of Singapore.

2. Collection of Personal Data

2.1 SingCapital is a Financial Adviser, licensed by the Monetary Authority of Singapore (MAS) to provide advice on life policies, Insurance, Collective Investment Schemes, and General Insurance. We collect personal data as required by regulatory frameworks, such as the Financial Advisers Act (FAA), to comply with legal obligations and to deliver our services effectively.  

2.2 Personal data we collect may include, but is not limited to:

a. Personal Details: Name, Identification Details and Contact Information

b. Financial Information: Financial Health, Investment Objectives and Employment Information

c. Health Information: For purposes such as insurance underwriting (if applicable)  

2.3 How Personal Data is Collected: We may collect your personal data through:

a. Completing internal forms or submitting inquiries via our website

b. Registration for events, seminars or training sessions
c. Photos and Videos taken during company events, seminars or training sessions

d. CCTV recordings when visiting our premises

e. Interactions with our Financial Consultants or Staff

f. Job applications or referrals (with your consent)

g. Feedback forms and participations in surveys  

2.4 When using our website, limited data such as your IP address, session details and browser type may be logged for system administration and analytics.  

2.5 It is important for you to provide complete and accurate information so that we can accurately fulfil your requests or for our Financial Consultant to analyse your financial needs and make recommendations that suit your objectives.  

2.6 For personal data transmitted through this website, while we take reasonable steps to ensure security, you acknowledge that the Internet is not a totally secure medium of communication of information and that such transmission will be at your own risk.

3. Use of Personal Data

3.1 We may use your personal data for the following purposes, but not limited to:

a. Assessing financial needs and providing tailored recommendations

b. Processing application, claims and administrative task

c. Complying with legal and regulatory requirements

d. Inviting you to seminars, talks and events

e. Resolving complaints or disputes

f. Facilitating recruitment and employee onboarding processes

4. Disclosure of Personal Data

4.1 We ensure your personal data is kept confidential and will only be disclosed in accordance with service conditions or legal requirements including but not limited to:

a. Our business partners, product providers or related corporations

b. Regulatory bodies and authorities as required by law

c. Authorized third parties in disputes (e.g., Lawyers or FIDReC)

d. Within relevant internal departments for administrative purposes

e. Any relevant parties that you have authorized us to disclose to

5. Consent

5.1 We require your consent before using your personal data for specific purposes. For instance, submitting an inquiry through our website constitutes consent for us to contact you regarding your query.

5.2 You may withdraw consent for the use of your data by contacting our Data Protection Officer (DPO). Please note that withdrawing consent may limit the services we can provide to you.

6. Access and Correction of Personal Data

6.1 You may request information about your personal data, including details of its usage or disclosure over the past year, and request for corrections or to update any inaccuracies in your personal data.  

6.2 Request Process

a. Existing Clients: Please contact your Financial Consultant for assistance

b. Non-Clients: You may submit your request to our DPO. We will process all requests within 30 calendar days.

7. Cookies and Tracking Technologies

7.1 Our website uses cookies to enhance your user experience. Cookies collect data such as browsing preferences and session details. You may manage or block cookies through your browser settings.

8. Third-Party Links

8.1 Our website may contain links to external websites. SingCapital is not responsible for the privacy practices of these third-party sites and we encourage you to review their privacy policies.

9. Updates to this Privacy Policy

9.1 SingCapital reserves the right to update this Privacy Policy periodically to reflect changes in business practices or legal obligations. Updated versions will be posted on our website with a revision effected date.

10. Contact our Data Protection Officer

Email : [email protected]

Attention : Data Protection Officer

Phone : 6801 4088